At Evolution Healthcare, we dedicate ourselves to providing superior health and wellbeing for all our people in our care, in facilities that promote innovation, enabling staff and specialists to be their best.
Evolution Healthcare benchmarks against best practice industry standards and takes part in annual quality improvement awards showcasing quality initiatives across all our health services.
Clinical governance is supported by regular robust reviews that gather key performance data from various sources to identify trends and improvement opportunities.
Proactives quality management system is externally audited and certified against the New Zealand Standard NZS 8171:2005 (Allied Health Services Sector Standard).
Effective patient safety measures include certification against safe practice standards, the establishment of a governance (monitoring) and credentialing system and open incident reporting and review are all hallmarks of patient focused care.
Proactive undertakes certification against the following standards:
Allied Health Services Sector Standard (NZS 8171:2005):
This standard is designed to establish consistent, safe, and reasonable levels of care for consumers of services provided by allied health professionals. Additionally, it provides a consistent framework for safety and continuous improvement of these services. The standard aligns with the requirements of NZS 8134 Health and Disability Sector standards, however focuses on the specific needs of consumers of services provided by allied health professionals.
Level 4 Accreditation Te Kāhui Kāhu (Social Services Accrediation)
These standards are provided by the New Zealand Government for the accreditation of providers funded by government to deliver social services. Accreditation to these standards demonstrates an organisation can deliver safe, quality services to their community and government agencies.
At Evolution Healthcare we strive for an environment which fosters excellence in client care. Accordingly, our Clinical Governance framework ensures our organisation is accountable for the quality of our service and the standards of care provided, as well as promoting a culture of continuous improvement where excellence in care can flourish.
At Proactive, safety and quality is promoted and reviewed through the national Quality Improvement and Clinical Governance (QI&CG) Committee. This committee, led by the Clinical Director, supports the General Managers in overseeing clinical standards within the organisation by ensuring an environment of best practice. The aims of the QI&CG committee are to improve client outcomes, improve the collaboration and efficiency within our teams, reduce significant adverse events, raise client satisfaction, and increase the job satisfaction of our team. This is achieved through regular reviews of: staff management, development, education, and training; clinical outcome data; clinical audit; clinical risk management; and service user feedback.
Client experience reporting has proven to reduce risk and improve health outcomes. Evolution Healthcare undertakes to provide the opportunity for all those using our services to tell us about their experiences. Using an online feedback survey, everyone who utilises our services (and provides us with their email) are sent an electronic survey.
Through this feedback, Evolution Healthcare is able to monitor and review our rehabilitation service and team performance against key areas including;
Through this feedback, Evolution Healthcare is able to monitor and review our workplace health service and team performance against key areas including;