Privacy Policy


Your privacy and the security of the information that you provide to us is important to us and we take the privacy and security of the users of the Proactive website and the Proactive private online portal seriously.

Why we collect this information

You do not have to provide the information requested by Proactive, but doing so will help Proactive and affiliates provide an effective and efficient service to you.

The main purpose we collect this information is for your care and treatment, but there are other related purposes such as: to assist in administrative aspects of your care; in training and education; in monitoring of the quality of client care; and in research and outcome measurement.

Your information may appear on a private online portal between you and your physiotherapist or Proactive health provider. The portal is safe and secure and only password accessible. The purpose of the portal is for the sharing of educational resources, medication information and messaging between you and your provider and Proactive. This portal has been designed to aide you in storing and controlling your personal information and programmes provided to you by your providers. This is to enable you to be fully engaged and be an active member of your rehabilitation.

If you would like any of this explained further, please contact a member of staff.

Who will have access to your health information?

Your information may be passed to:

  • Staff of Proactive and affiliates who are working together to provide services to you
  • Administrative staff of Proactive and affiliates
  • Outside agencies that assist in this, such as training providers
  • Staff of Proactive for research or survey purposes.

We will not disclose your information to any other agency unless you authorise this or we are required to do so by law.

Your right of Access: Under the Health Information Privacy Code 1994, you have the right to request access to, and correction of, any information held about you.

Contacting us

If you wish to gain access to your personal information, correct personal information, or if you have any questions or concerns regarding this Privacy Policy or our data collection, please contact us:

By email: [email protected]

By mail:
PO Box 50623
Porirua 5240

By phone: 0800 868 259

©2021 Proactive

Log in with your credentials

Forgot your details?