Privacy Policy

Last updated: October 2021

This privacy policy (Policy) applies to the website, which is owned and administered by Proactive Rehab (Proactive, us, we, or our), which is based in New Zealand. Proactive is part of the Evolution Healthcare group.


“Sites” our website, related websites, online portal, downloadable software, mobile applications, and other online services provided by us.

“Users” People who access any restricted areas of the Sites.

“Visitors” People who use the public areas of the Sites.


  1. Information we observe:

As a visitor to the site, there is no need to disclose personal information: You may browse and access information contained within this website without providing any of your personal information.

Statistical Information and Cookies: We may use statistical information about your visit to our website to help us improve it. This information does not identify individuals and is collected using cookies. A cookie is a piece of code that creates a file on your computer to track the pages that you view on our site. The cookies do not collect personal information and you can disable them or clear them out of your web browser without affecting your ability to use this site.


Google Analytics: We may also collect information we observe to analyse usage of our site, with no effort made to identify individual visitors. This includes:

  • Your IP address or other device information such as type
  • The search terms you used
  • The pages you accessed on the website and the links you clicked on
  • The referring website (if any) through which you clicked through to this website
  • Your operating system (e.g. windows XP)
  • The type of web browser you use (e.g. internet explorer)
  • Other incidental matters such as screen resolution and the language setting of your browser
  • The dates and times of your site visit

You may opt-out from having Google Analytics collect your information by disabling cookies in your browser, or by installing the Google Analytics Opt-Out browser add-on.


Purpose and use of information we observe: The statistical information referred to above will be viewable by website administrators and certain other Proactive and Evolution Healthcare staff whose role it is to view this data. The purpose of collecting and analysing this information is to personalise our Site, provide customised content and information, monitor, and analyse the effectiveness of the Site and marketing activities, monitor Site usage, and track entries, submissions, and status in any promotions or other activities on the Service.


Disclosure of information we observe: Statistical information referred to above may be shared with, and held by, third-party contractors to the extent necessary for those contractors to provide web services, such as website hosting, improvement, and maintenance.


  1. Personal information provided when you contact us:

You may voluntarily provide us with information in various ways on the Sites.  For example, when you register for an account, make an on-line booking, use our portal, online forms, post information, interact with other Users through communication or messaging capabilities, or send us customer service request or email. Examples of such information includes name, date of birth, email address, mailing address, mobile phone number, and credit card or other billing information.  We may collect other information, such as geographic area or preferences, and when any such information is linked to a specific individual then that personal information is also captured by this Policy.

Information that others give us: Users may enter personal information about someone else on our Sites.  If you provide us with personal information about someone else, you must ensure that you are authorised to disclose that information to us in accordance with applicable data protection or privacy laws.

Purpose and use of information you provide: When you voluntarily provide personal information, we will only use your personal information for the purposes for which you gave it to us. This information will be held by Proactive in accordance with the Privacy Act 2020 and the Health Information Privacy Code 2020, which regulates how we can collect, use, hold, disclose, access, correct, manage, and dispose of your personal information.

Disclosure of information you have given us: We will not disclose your personal information for purposes that you did not give it to us for. If you have provided a request or feedback via email or online form, that request/feedback with your information will be sent to appropriate Proactive staff to respond. We may pass relevant comments on to other people within Proactive who need to assist with your request/feedback or, if relevant, who administer or contribute content to our Sites. We will not disclose your personal information to any third-party without your consent, unless required by New Zealand law.

  1. Third Party Service providers and Social Media:

We work with third party service providers who provide website, application development, hosting, maintenance, and other services for us.  These third parties may have access to, or process information as part of providing those services for us.  We limit the information provided to these service providers to that which is reasonably necessary for them to perform their functions, and our contracts with them require them to maintain the confidentiality of such information.

Facebook Advertising: We may use Facebook Advertising services to reach Users and Visitors. Data will be used in the accordance with Facebook, and Our privacy policy. You can opt-out by removing Proactive from your Advertiser section:


Google AdWords and Facebook re-marketing: We may use these services to advertise on third party website to previous visitors to our site. Visitors therefore could be targeted with and advertisement on Google search results page, Facebook, Facebook Audience Network and Google Display Network. Any data collected will be used in the accordance with Google, Facebook, and Our privacy policy. You can opt out of re-marketing by visiting: and


  1. Viewing or changing your information:

To view any personal information held by us, or if you have any concerns or questions about the personal information that we hold, and/or wish to request a correction, please write to the Privacy Officer:

Proactive Rehab

PO Box 50623, Porirua, 5240

Email: info@