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Following injury or illness, coping with persisting pain can be one of the biggest challenges that you face. Everybody experiences pain differently, and pain that persists can have a wide range of different causes. Our Pain Management service is designed to gain an understanding of your situation and your needs, and to help you take back control of the things that are important to you.

Proactive and the Proactive Service Partner network throughout the North Island has been selected to provide the new world class ACC funded Pain Management Service that has been launched by ACC across New Zealand from the 1st of December 2016. Proactive also continues to provide this service to private insurers, companies and individuals.

Proactive provides this service across the North Island with local community integrated rehabilitation teams meaning clients can now receive this expert care in their local communities.


Chronic or persisting pain is pain which is exists beyond the normal period of healing.

One in six New Zealanders will suffer from persisting pain at some point in their life.

Seeking help early, taking an active part in your recovery and staying active to recover have all been shown to help people with persisting pain.


Pain Management is about helping you to understand the factors that may be contributing to ongoing pain, and then to help you to find ways to reduce the impact that pain has on your daily life. The best way to manage pain is different for everyone. This may include certain medication, simple exercises, finding out ways to improve your overall health and wellbeing, there are many other strategies that may be right for you.


Our approach to delivering services is to assist clients achieve their goals and optimise their wellbeing. We take a natural, proactive and understanding approach to our service delivery. We utilise our expertise and with you at the centre as a team to support your recovery and management of your condition and achieve your wellbeing goals.

Our pain management programme is a holistic integrated and multidisciplinary service with access to a range of different expert health professionals. The type of professionals involved in your care, and the length of the service will depend on your needs.

The professionals that may be involved in your programme include:

  • Medical Doctors specialising in Pain Management and Occupational Medicine
  • Physiotherapists,
  • Occupational therapists,
  • Nurses,
  • Psychologists,
  • Clinical Pharmacists and Community Pharmacists
  • Social Workers
  • Dieticians
  • and other qualified health practitioners.

The programme that we provide is structured in the following steps:

Understanding your needs: The first part of your programme will include some questionnaires, and a face to face assessment. The purpose of this is to get a comprehensive understanding of your current status and your needs.

Making a plan: After the assessment you will work with your provider(s) to make a plan. The object of the plan is to decide on what you need in order to reduce the impact of pain in your daily life. Once we have finalised a plan we can begin work on achieving your goals.

The Service: The services that you will be involved in will depend on your needs. This may include health and wellbeing based education, exercise, strategies to help you improve your pain levels and the way pain impacts you, a review of which medication works best for you and other services depending on your needs.

What happens afterwards: As we go through the programme, we will be able to measure the impact that pain is having on your life. When you have reached a point where your goals have been achieved, we will work with you on strategies to maintain your improvements and prevent any relapses. We will also be able to engage with your GP, other healthcare providers, family members or any significant others regarding any further support that you need.


Proactive provides this service across the North Island. Proactive has a team of expert clinicians who work as a team to deliver this service locally with access to our Expert Clinical Governance group and Clinical experts throughout our team. We also utilise telehealth to assist in providing expertise, 2nd opinions and clinical governance in any area of New Zealand.

Call 0800 868 259 or fill out our self-referral form

To find a team near you or enquire about this service either contact one of our helpful team members on 0800 868 259 or click on a link below:

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