Frequently Asked Questions

Stuck on something? Want more information?

Check out our frequently asked questions here and if they still don’t answer your question then please get in touch.

What services does Proactive provide?

Proactive provides a wide range of health and wellbeing services across the country, ranging from sports physiotherapy to return to work programmes, from treatment for brain injury to helping those with long term pain and illness. Click here to find out more

Do I need a referral to access your services?

There are many different access points to our services, but generally a referral is not required. Email [email protected] if you have specific questions about specific services we offer.

Do I need a referral from my doctor or ACC to attend Proactive Physiotherapy?

No you don’t require a Doctors referral to seek ProActive’s physiotherapy.  We are able to begin the ACC application process for you at your first appointment.   If you require specialist input we are able to refer you to the most appropriate provider for your injury needs.

What is the cost of your services?

Prices vary significantly depending on the type of service you are receiving, whether the service is covered by ACC, and the complexity of your needs. We are happy to discuss cast as it relates to your needs.

What should I bring with me to my first appointment?

If you have any information eg:  ACC number, reports from injury investigations, health history, previous providers or Doctors, please bring these along to help us with your assessment.
Please attend your first appointment in clothing that will enable you to move freely (eg: shorts and T-shirt for a knee injury, sports bra or singlet for back injuries).  It is a health and safety requirement that clients be wearing shoes when they are onsite

How long will appointments last?

Appointment time vary according to your needs and type of programme.  This will be discussed as part of you first session.

How do I make an appointment?

Call 0800 TOTAL YOU or the clinic you are after directly on their direct dial (find these on our contact us page), email [email protected], book online using the “book now” button on this website or pop in and see us!

How many times will I need to see you?

This is dependent on your needs and what you want to achieve from your time with us. Our services are bespoke and tailored to suit your needs, so it is important that you and the Proactive team member that you are working with discuss this in your first session.

What hours are you open? Can I get an appointment after work?

Yes you can get an appointment after work, however these are premium slots so be sure to book ahead!
We are open from 8am to 7pm Monday to Friday.
We also provide physiotherapy services to sports teams on Saturdays!

How can I give feedback on the services I received?

Your feedback is important in helping us to recognise where our team are doing great work, to identify areas where there is room for improvement and to receive ideas that could make our good stuff even better. There are lots of ways you can let us know how we’ve done. Have a chat to one of our friendly customer support team, chat to your provider or their manager or email us on [email protected]

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