A Trusted Sector Partner

Your Trusted Government & Agency Partner 

Proactive partners with government and private agencies to support the health, rehabilitation, and vocational needs for Kiwi’s across New Zealand.

New Zealands largest provider of physiotherapy, concussion, health, rehabilitation, and workplace health services right across NZ.

As an industry leader, we have the experience, the knowledge and the capability not only to provide services that meet the needs of clients or staff, but to engage meaningfully in the development of bespoke services that will provide transformational outcomes to individual clients and the health sector alike.

In engaging with Proactive to support shared clients, referrers can expect:


Our Results

With nearly 20 years experience in providing services ACC, Private Insurers, and Government Agencies, Proactive understands that helping our shared clients to achieve independence early, safely and sustainably is in the best interests of everyone.

To ensure that we can understand the results that we get for our clients, Proactive takes a data-informed approach to analysing our services and measuring both the outcomes that our clients achieve, and the experience that they report. It also helps us to identify gaps and improve services where it matters.

Some of the results that our services achieve:

  • More than 90% of our clients are re-engaged in work at discharge from a Vocational Rehabilitation Service
  • 94% of clients report significant improvement in symptoms following a concussion service
  • Across all services clients report a high level of satisfaction in regards to the effectiveness of the service provided, confidence in their rehabilitation team, engagement in the service and overall satisfaction.

A Person Centred Approach

A “Person-Centred” approach to Rehabilitation and Wellbeing Programmes means that the service is individualised to meet a client’s needs, it is coordinated ensuring professionals with the right skills and experience are involved, and it is enabling which means the service aims to support clients to develop the ability to live an independent and fulfilling life. A significant body of research shows that person centred services achieve better outcomes for clients and help to ensure better engagement in rehabilitation and healthcare services.

An Integrated Team of Health Professionals

Many individuals suffering injury require more than just one clinical service or skill set to help them to recover and restore function. Often, the services required to meet these needs have to be pulled together from a range of providers with little coordination between the services provided. With a big, multidisciplinary team, Proactive can wrap skill sets and services around a client with a view of meeting their needs at the right time. This prevents service delays, fragmentation and repeated assessments, leading to an enhanced client experience with better and more efficient outcomes.

Fostering Self-Management

Proactive aims to deliver a transformative service. This means that the purpose of any service is not just to help a client to “rehabilitate”, but to empower them to better understand their injury management and wellbeing needs, to overcome setbacks and to problem solve. This approach fosters better and more sustainable wellbeing, independence and quality of life.

Our Commitment to a Pro-Equity Healthcare Service

Proactive helps more than 50 000 Kiwis to get back on their feet every year. We get that New Zealand is diverse and made up of people from all walks of life. With this in mind we strive to provide a service that is accessible to all. When embarking on a journey with Proactive, clients can expect to be working with an organisation that is Powhiri (open and welcoming), Pono (provided with openness and transparency), connected to communities (whakapapa) and acknowledges the importance of spiritual beliefs (wairua). Our service delivery is bespoke and wrapped around our clients needs.

©2022 Proactive

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